Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an online casino we haven't covered yet? This page explains how to reach the Real Money Casinos team and what we can (and can't) help with.
What we can help with
Real Money Casinos is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, and we don't process deposits, withdrawals or bets. That means we're well placed to answer questions about our own content, but we can't step in on anything that happens once you've signed up with an operator. Here's how that splits:
- Questions about our reviews or ratings — how we scored a site, why an offer appears where it does, or whether a bonus figure is still current
- Corrections — if you notice a bonus term, licence detail or payment method listed on this site is out of date, tell us and we'll check it
- Suggestions — a new casino you think belongs in our coverage, or a topic you'd like us to research
- General feedback — on the site itself, our comparison tables, or how we explain things like RTP and wagering requirements
What to contact the casino operator about instead
Some issues need to go directly to the casino you've signed up with, since Real Money Casinos has no access to player accounts, balances or transactions. This includes:
- Account logins, verification (KYC) delays, or a locked account
- Deposit or withdrawal problems, including delayed payouts
- Bonus terms not being honoured, or a wagering requirement dispute
- Disputes over game results or a specific spin or hand
Every casino we list has its own customer support channel — usually live chat, email or phone — and that's the fastest route to a resolution. If a support team is unresponsive or you believe a licensed casino is acting unfairly, your state gaming regulator or licensing body is the appropriate next step, not this site.
Before you get in touch
A few checks that often answer common questions faster than waiting on a reply:
- Read the full bonus terms on the operator's own site — wagering requirements, game restrictions and expiry dates are usually listed there, not on ours
- Check our Responsible Gambling page if you're looking for deposit limits, self-exclusion tools or support services
- Review our Terms and Conditions for how we source and present information on this site
- If your question is about who we are and how we work, our About Us page covers our review process and editorial approach
A note on responsible gambling contact
If gambling has stopped being enjoyable or is affecting your finances or wellbeing, that's a priority over any question about bonuses or ratings. Every licensed US casino offers self-exclusion options and account limits, and national and state-level support services are available if you need to talk to someone. Our Responsible Gambling page lists tools and resources to start with.
Response times
We aim to review messages and update the site as promptly as we can, though as an independent research team we don't offer live support. For anything urgent involving your money or your account, contact the casino directly — their support desks are built to handle exactly that, around the clock in most cases.